RPA in Billing and Revenue Assurance: Streamlining Processes and Reducing Revenue Leakages in Telecom Companies

Abstract

In the dynamic landscape of telecommunications, billing and revenue assurance are critical components for sustaining profitability and ensuring customer satisfaction. However, manual processes and inherent complexities often lead to revenue leakages and operational inefficiencies. Robotic Process Automation (RPA) emerges as a transformative solution, offering automation capabilities to streamline billing and revenue assurance processes, minimize errors, and enhance revenue integrity. This paper explores the implementation of RPA in telecom companies, highlighting its benefits, challenges, and future prospects in optimizing billing and revenue assurance.